Frequently Asked Questions.
Do you offer delivery across the country?
Yes, we deliver orders across the country. Your jewellery is packed carefully to make sure it arrives safely and in good condition.
How long does delivery take?
Orders are usually delivered within 3–5 working days depending on your location. Delivery time may vary during busy periods.
What are the delivery charges?
Delivery charges are calculated at checkout. Sometimes we may offer free delivery on selected orders or promotions.
Can I return or exchange an item?
Yes, exchanges are possible if there is a size issue or product problem. Please contact us within 48 hours of receiving your order.
Will I receive the same product as shown?
Yes, the product you receive will be the same as shown in the pictures. We try our best to display accurate images and details.
How should I care for my jewellery?
Keep jewellery away from water, perfumes, and chemicals. Store it in a dry place to maintain its shine and quality.
How can I contact you for questions?
You can contact us through our website or social media pages. We will respond as soon as possible.
Can I place an order without creating an account?
Yes, you can place an order as a guest. Creating an account is optional and only helps you track your orders more easily.
What if I receive a damaged product?
If your order arrives damaged or incorrect, please contact us as soon as possible with a picture of the product. We will help resolve the issue quickly.
Are your products suitable for special occasions?
Yes, many of our designs are suitable for weddings, parties, and family events as well as everyday wear.
How will my order be packed?
Your order is packed securely to protect the jewellery during delivery. We make sure everything arrives safely and in good condition.
How can I track my order?
Once your order is shipped, you will receive tracking details so you can follow the delivery status.